Shipping policy

SHIPPING POLICY

Last updated: 11 October 2026

At PodCover, we want your new case to reach you safely. This policy explains our shipping process and what to do if you need help with a delivery.

SHIPPING COSTS

Standard shipping is free.

If additional delivery options are offered, their prices will be displayed at checkout before you place your order.

DELIVERY DESTINATIONS

Available delivery destinations are shown at checkout. If checkout does not accept your address, contact podcoverhelp@gmail.com before ordering so we can confirm whether delivery is available.

ORDER PROCESSING

We prepare orders for dispatch after payment has been confirmed.

Processing time is separate from the time your parcel spends with the delivery carrier. If we become aware of a significant delay affecting your order, we will contact you using the details provided at checkout.

DELIVERY TIMES

Any delivery estimates provided at checkout, in your order confirmation, or by customer support are estimates unless we expressly agree to a fixed delivery deadline.

Weekends, public holidays, and carrier disruptions may affect delivery.

If no other delivery period has been agreed, we will deliver your order within 30 days of purchase. Your statutory rights concerning delayed delivery remain unaffected.

ORDER CONFIRMATION AND TRACKING

Your order confirmation will be sent to the email address provided at checkout.

If tracking is available for your shipment, we will send the tracking details after dispatch. Tracking updates may take some time to appear on the carrier’s website.

DELIVERY ADDRESS

Please check your delivery address and contact information carefully before placing your order.

If you notice an error, email podcoverhelp@gmail.com immediately with your order number and the corrected details. We will try to make the change, but we cannot guarantee changes once an order has been dispatched.

If a parcel is returned because of an incorrect address or because it was not collected, contact us to arrange the next steps. Any applicable redelivery cost will be explained before you agree to it.

DELAYED OR MISSING PARCELS

If your parcel has not arrived within the stated delivery estimate, check any available tracking information and contact podcoverhelp@gmail.com.

If tracking shows delivery but you cannot find the parcel, check with other members of your household and any agreed delivery location, then contact us. We will help investigate the delivery.

Where we arrange shipping, we remain responsible for the goods until you, or someone you nominate other than the carrier, receives them. We will arrange an appropriate remedy for a lost delivery in accordance with your consumer rights.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or contains the wrong item, contact podcoverhelp@gmail.com as soon as possible.

Include your order number, a description of the problem, and photographs of the item and packaging where useful. Keep the packaging while we investigate.

We will explain the next steps and cover reasonable return costs where required by law. Reporting a problem promptly helps us resolve it and does not limit your statutory rights.

RETURNS

For cancellation rights, return instructions, and refunds, please read our Return and Refund Policy.

CONTACT

For shipping or delivery questions, email:

podcoverhelp@gmail.com